Privacy policy

Privacy Policy
Effective Date: 25 January 2025

Poetica Lane (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, located at www.poeticalane.com (“Website”). By using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Information you provide to us directly, such as:

  • Name

  • Email address

  • Phone number

  • Any other information you provide when contacting us or filling out forms on the Website.

b. Usage Data

We automatically collect information about how you interact with our Website, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referring website addresses

This data is collected using Google Analytics and other similar tools.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services.

  • Respond to inquiries and communicate with you.

  • Improve the functionality and user experience of our Website.

  • Analyse Website performance through tools like Google Analytics.

  • Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather information about Website usage.

a. Types of Cookies We Use

  • Essential Cookies: Necessary for the Website to function.

  • Performance Cookies: Used to analyse Website usage (e.g., via Google Analytics).

  • Functional Cookies: Enable enhanced functionality, like remembering your preferences.

b. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your experience on the Website.

4. Third-Party Services

We use third-party services, such as Google Workspace for email and Google Analytics for website performance tracking. These services may collect, process, and store your information in accordance with their privacy policies.

a. Google Analytics

Google Analytics helps us understand how visitors interact with our Website. For more information, please refer to Google’s Privacy Policy.

b. Google Workspace

We use Google Workspace to manage email communications. For details, please review Google’s Privacy Policy.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as described in this Privacy Policy or as required by law. We may share your information:

  • With service providers who assist us in operating the Website.

  • To comply with legal obligations or respond to lawful requests.

7. Your Rights

If you are a resident of the UK or EEA, you have certain rights under data protection laws, including:

  • The right to access, correct, or delete your personal data.

  • The right to restrict or object to the processing of your data.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise these rights, please contact us at info@poeticalane.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

9. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK or EEA, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The latest version will always be available on our Website. Continued use of the Website after updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Poetica Lane
Email: info@poeticalane.com

Thank you for trusting Poetica Lane!